Shenzhen Sofar Solar Co., Ltd. (SOFARSOLAR) was established in 2013, focusing on inverter product development, production, sales and service, and providing customers with comprehensive solutions. At present, it mainly provides 3-20kW energy storage inverters, AC-coupled inverters, 1-3kW single-phase photovoltaic grid-connected inverters, 3-6kW dual-channel MPPT photovoltaic grid-connected inverters, 4-255kW three-phase photovoltaic grid-connected inverters. Grid inverters, batteries, battery cabinets and charging piles and other products.
In the future, Shouhang New Energy will continue to upgrade the consumer experience, starting from customers, creatively provide customers with valuable services, be the most innovative expert enterprise in the industry, and quickly promote the popularization and application of photovoltaic power generation , and strive to become a proud partner of global customers.
Shouhang New Energy Monitoring can provide one-stop photovoltaic monitoring and online operation and maintenance services from hardware, software to data, and provide differentiated power station monitoring solutions for different users such as installers, equipment manufacturers, investors, and owners Program.
Souhang New Energy has always attached great importance to personal information security and privacy protection in data services. We hope to let you know how we handle personal data information through this privacy agreement. Therefore, it is recommended that you read this Privacy Policy in its entirety to help you understand how to maintain your privacy rights and make your choices after reading it. If you choose to accept this privacy agreement, you can use our products and services. If you cannot accept it, please stop using our products and services.
This privacy agreement is limited to the various products and services provided by the Souhang monitoring software platform or the web version and mobile version APP under the name of Shenzhen Souhang New Energy Co., Ltd. You can use the functions of our APP application or web application to enjoy Various services, such as knowing the basic information of your power station creation at any time, learning the abnormal alarm information of the power station, contacting us at any time to provide you with power station data services, etc.
In this agreement, "Shenzhen Souhang New Energy Co., Ltd." is referred to as "we", "data subject" is referred to as "you".
Therefore, the scope of information we use is all of the above-mentioned personal information about you that we have collected.
By registering your account and creating a power station on our first flight monitoring platform, we can obtain your personal and basic information about the power station. The purpose of our use of this information is to provide you with services such as power station data statistics, data analysis, data export, and receiving power station abnormal information, as well as various services provided to meet your individual needs and maintain the normal data transmission processing of the power station.
How we use your personal information to provide you with services, including but not limited to:
In view of the fact that our first flight monitoring platform has introduced third-party data statistics platforms "Baidu Statistics" and "TalkingData" to collect and scientifically analyze software usage information, we will share software usage level information with this third-party platform, which will not Contains any of your personal information (including account information, power station information, equipment information, etc.). We may share your information with suppliers and installers of power station equipment for the normal operation and obstacle removal of the power station you create to ensure that we provide you with continuous products and data services. We will sign non-disclosure agreements with the above-mentioned equipment suppliers and installers, requiring them to undertake the same obligations as we have in this privacy agreement.
We guarantee that your information will not be shared with any third party other than the above-mentioned equipment suppliers and installers except for the following reasons:
We guarantee that your information will not be transferred to any third party unless:
We guarantee that your information will not be transferred to any third party unless:
We use reasonable technical measures to protect your personal data collected. We also take a series of technical measures to prevent security breaches and unauthorized access to personal data. Because of the nature of the Internet, despite our best efforts, we cannot guarantee the absolute security of your information, so you understand and fully understand this risk.
The main data protection measures we take are:
In the event of any information leakage or other incidents with potential security risks, we will immediately activate a data protection emergency plan to try our best to reduce unnecessary data risks and losses. Our emergency response measures include:
In the event of a personal data breach, where practicable, we will notify the data supervisory authority of the breach within 72 hours of discovering the breach without undue delay, unless the breach will not affect the individual rights and freedoms pose any danger. If we do not notify the regulator within 72 hours, we will explain.
When the leakage of personal data is likely to endanger your rights and freedoms, we will notify you of the leakage of personal data and the emergency measures we have taken without undue delay.
If you find any suspected leakage of your personal information, please contact us immediately through the contact information provided in this agreement, so that we can verify and take corresponding measures.
After you create a power station through the registration account of our Souhang monitoring platform, you can log in and access your personal information at any time, or you can contact us at any time to explain and verify various data information to you. This information includes, but is not limited to, the basic information when you register an account to create a power station, as well as your power station's power generation time, power generation, and any other information displayed on our platform.
When you find any possible omissions or errors in your personal information, you can log in to the platform to make changes and supplements; when you find that you cannot change or supplement your personal information, you can contact us at any time for data changes and supplements. After confirmation, if it is found that there are indeed omissions or errors in the information, changes and supplements will be made immediately.
When you contact us through our published contact information, for security purposes, we first need to verify your identity. After verification, our staff will decide whether to apply immediately or postpone the application according to your request or requirement. The time limit for immediate processing is 1 to 3 working days, and the time limit for extension processing is generally within 15 working days. If the processing time needs to be extended in special circumstances, we will notify you of the extended time after the evaluation.
We reserve the right to deny your request or request if:
In order to provide you with the aforementioned service contents or upgrade the corresponding service functions, some personal data information you provide to us may be transferred between our branches and equipment service agencies. This may differ from your location, so this information may be transferred to overseas jurisdictions. The overseas transfer of such information is necessary to process and manage your account and provide you with services, please understand and agree to us doing so.
If you request the transfer of your personal information collected by us to a country or region other than China and the EU, you may be required to provide the relevant data protection laws or regulations of the country or region to ensure that the cross-border transfer of the information complies with the local related laws and regulations. If you insist on requesting us to transfer information across borders without being able to prove that the cross-border transfer of information complies with relevant local data laws and regulations, we have the right to refuse and to stop providing services for you. If you provide inaccurate information, our cross-border transfer of information for you violates the relevant local data protection laws and regulations, and you shall be responsible for the loss caused by it. If the loss is caused to us, we have the right to claim against you.
This Privacy Policy shall be governed by the laws of China without regard to its conflict of laws provisions. The parties involved in this Agreement shall submit disputes to the courts of our domicile for jurisdiction.
If you have any complaints about the services we provide you, please contact our Data Protection Officer: service@sofarsolar.com and we will do our best to address your needs.
If you need to exercise your individual rights, you can also contact us through this contact information if you need to withdraw any of your previous authorizations or consents.
Our phone number is: 0755-2652 6757.
We may revise this Privacy Policy at any time according to changes in the content of our services, applicable data protection laws and relevant laws and regulations.
If we decide to make changes to this Privacy Policy, we will send you an email or in the SOFAR Setting application software and https://corp.sofarsolarmonitor.com/ before the changed version takes effect. and inform you on the webpage of https://uers.sofarsolarmonitor.com/. In any event, your continued use of our Services will constitute acceptance of any such changes.
If you do not accept this Privacy Policy, please stop accessing and using our services.
Last modified: November 23, 2022
Release date of this edition: May 23, 2022
Effective Date: May 23, 2022